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Privacy Policy

What personal data we collect and why we collect it

We may collect and process the following data about you:

  • information that you provide by filling in forms on our site www.www.thefuneraloutlet.com (the “Site”). This includes information provided at the time to use the Site, posting material or requesting further services, completing any surveys or reporting any problem with the Site;
  • records of your correspondence (if any) with us;
  • details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access;
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Our Contact form asks for your name, email, telephone number and the content of the message you want to submit to us in order to be replied either by email or phone with the only purpose of providing a satisfactory answer to your enquire. Our staff members will receive the email directly from this form and it will not be stored anywhere else. We do not share your data with third-party entities unless we have your consent after being properly indicated. At any time you can request for your personal data to be exported or deleted under a tangible privacy concern, after which request we will proceed to do so.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve the Site and to deliver a better and more personalised service.

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing at any time by contacting us using our “Contact Us” form.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration, to report aggregate information and for analysis purposes only after your express consent to be processed by analytic tools such as Google Analytic. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Who we share your data with

In order to proceed with the orders placed through The Funeral Outlet, we are in direct contact with out providers sharing with them the minimum data necessary to fulfil the order itself.

Only after your express consent, we share cookies and data with third-party entities such as Google Analytics, to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy. For example, the use of cookies allow us to display if perceptive material of our Site on other sites you visit across the Internet.

How long we retain your data

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

If you have left comments on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

We do not transfer your personal data outside the European Economic Area (EEA).

Visitor comments may be checked through an automated spam detection service.

Your contact information

To contact us either for enquiries or more privacy-specific concerns, you can use our Contact form method or if you prefer, give us a call on 01865 686 390.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Who we are

Our website address is: www.www.thefuneraloutlet.com.

The Funeral Outlet is based at 1a Crescent Road, Oxford, OX4 2PB, United Kingdom

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